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TITLE: Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
AUTHORS: Hogreve, J; Wünderlich, NV; Chowdhury, IN; Fleischer, H; Mousavi, S; Rötzmeier Keuper, J; Sousa, R;
PUBLISHED: 2019, SOURCE: Journal of Business Research
INDEXED IN: Scopus