Ivair Franceschetto
AuthID: R-00J-3WX
1
TITLE: Did you lack integrity or competence? Effects of service recovery coproduction according to failure type Full Text
AUTHORS: Danubia Reck; Ivair Franceschetto; Lais Rech; Natalia Araujo Pacheco; Rafael Luis Wagner;
PUBLISHED: 2019, SOURCE: REVISTA BRASILEIRA DE MARKETING, VOLUME: 18, ISSUE: 2
AUTHORS: Danubia Reck; Ivair Franceschetto; Lais Rech; Natalia Araujo Pacheco; Rafael Luis Wagner;
PUBLISHED: 2019, SOURCE: REVISTA BRASILEIRA DE MARKETING, VOLUME: 18, ISSUE: 2
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