Jorge Manuek da Silva Carneiro Praça Freitas
AuthID: R-001-T5A
1
TITLE: Definition and Validation of Metrics for ITSM Process Models
AUTHORS: Fernando B E Brito e Abreu ; Raquel de Braganc da Porciuncula; Jorge Manuel Freitas; Jose Carlos Costa;
PUBLISHED: 2010, SOURCE: 7th International Conference on the Quality of Information and Communications Technology (QUATIC) in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
AUTHORS: Fernando B E Brito e Abreu ; Raquel de Braganc da Porciuncula; Jorge Manuel Freitas; Jose Carlos Costa;
PUBLISHED: 2010, SOURCE: 7th International Conference on the Quality of Information and Communications Technology (QUATIC) in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
