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TITLE: IT Service Management in Multinational Organizations Contingency factors in the degree of federalization
AUTHORS: Rui Castro; Jose Carlos Nascimento;
PUBLISHED: 2013, SOURCE: 8th Iberian Conference on Information Systems and Technologies (CISTI) in PROCEEDINGS OF THE 2013 8TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI 2013)
INDEXED IN: WOS