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TITLE: A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
AUTHORS: Lages, Cristiana R.; Perez Vega, Rodrigo; Kadic Maglajlic, Selma; Borghei Razavi, Niloofar;
PUBLISHED: 2023, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 161
INDEXED IN: Scopus WOS