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TITLE: Refocusing loyalty programs in the era of big data: a societal lens paradigm  Full Text
AUTHORS: Valeria Stourm; Scott A Neslin; Eric T Bradlow; Els Breugelmans; So Yeon Chun; Pedro Gardete; Kannan, PK; Praveen Kopalle; Young Hoon Park; David Restrepo Amariles; Raphael Thomadsen; Yuping Liu Thompkins; Rajkumar Venkatesan;
PUBLISHED: 2020, SOURCE: MARKETING LETTERS
INDEXED IN: Scopus WOS
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TITLE: Design of service systems under variability: research issues  Full Text
AUTHORS: Kannan, PK; João F. Proença ;
PUBLISHED: 2010, SOURCE: INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, VOLUME: 8, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 11