Publications

AuthID
P-008-TGE

Author(s)

Lages, CR

Fisk, RP

Kunz, WH

Editor(s)

Heinonen, Kristina

Document Type

Article

Year published

2013

Published

in Managing Service Quality, ISSN: 0960-4529

Volume: 23, Issue: 4, Pages: 272-290

Indexing

Scopus^®

Crossref^®

Google Scholar^®

Publication Identifiers

DOI: 10.1108/msq-03-2013-0048

SCOPUS: 2-s2.0-84879328722

Source Identifiers

ISSN: 0960-4529

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