Employee Adaptive and Proactive Service Recovery: a Configurational Perspective

AuthID
 P-00S-8S2
4
Author(s)
Coelho, F
·
Document Type
Article
Year published
2020
Published
in EUROPEAN JOURNAL OF MARKETING, ISSN: 0309-0566
Volume: 54, Issue: 7, Pages: 1581-1607 (27)
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Publication Identifiers
SCOPUS: 2-s2.0-85085679606
Wos: WOS:000536844400001
Source Identifiers
ISSN: 0309-0566
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