Empowerment in Call Centers and Customer Satisfactionempoderamento Em Call Centers e Satisfacao do Clienteempoderamiento Del Centro de Llamadas Y Satisfaccion Del Cliente

AuthID
 P-00V-2K9
2
Author(s)
Rodrigues, H
Document Type
Article
Year published
2021
Published
in MANAGEMENT RESEARCH-THE JOURNAL OF THE IBEROAMERICAN ACADEMY OF MANAGEMENT, ISSN: 1536-5433
Volume: 19, Issue: 2, Pages: 143-161 (19)
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Publication Identifiers
Wos: WOS:000660850700001
Source Identifiers
ISSN: 1536-5433
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