Improvisation in Service Recovery

AuthID
 P-003-R89
3
Author(s)
Tipo de Documento
Article
Year published
2009
Publicado
in MANAGING SERVICE QUALITY, ISSN: 0960-4529
Volume: 19, Número: 6, Páginas: 657-669 (13)
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Scopus®
Crossref®23
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-72049123799
Wos: WOS:000279318000002
Source Identifiers
ISSN: 0960-4529
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