Service Recovery at a Financial Institution

AuthID
 P-007-JDS
2
Author(s)
Tipo de Documento
Article
Year published
2003
Publicado
in International Journal of Quality and Reliability Management, ISSN: 0265-671X
Volume: 20, Número: 6, Páginas: 646-663
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Publication Identifiers
SCOPUS: 2-s2.0-34548677440
Source Identifiers
ISSN: 0265-671X
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