The Implications of Service Quality Gaps for Strategy Implementation

AuthID
 P-000-SPE
2
Author(s)
Morris, DS
Tipo de Documento
Article
Year published
2001
Publicado
in TOTAL QUALITY MANAGEMENT, ISSN: 0954-4127
Volume: 12, Número: 7-8, Páginas: 825-833 (9)
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Publication Identifiers
SCOPUS: 2-s2.0-18044402287
Wos: WOS:000172905100002
Source Identifiers
ISSN: 0954-4127
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