The Moderating Effect of Channel Use on the Quality-Loyalty Relationship in Multi-Channel E-Services

AuthID
 P-008-6CW
1
Author(s)
Tipo de Documento
Article
Year published
2012
Publicado
in International Journal of Quality and Reliability Management, ISSN: 0265-671X
Volume: 29, Número: 9, Páginas: 1019-1037
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Publication Identifiers
SCOPUS: 2-s2.0-84866847868
Source Identifiers
ISSN: 0265-671X
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