Knowledge Management in Call Centres: The Work Team as Unit of Analysis

AuthID
 P-00A-A52
3
Author(s)
de Castro, CS
·
2
Editor(es)
Vivas, C; Sequeira, P
Tipo de Documento
Proceedings Paper
Year published
2014
Publicado
in PROCEEDINGS OF THE 15TH EUROPEAN CONFERENCE ON KNOWLEDGE MANAGEMENT (ECKM 2014), VOLS 1-3 in Proceedings of the European Conference on Knowledge Management, ISSN: 2048-8963
Páginas: 893-902 (10)
Conference
15Th European Conference on Knowledge Management (Eckm), Date: SEP 04-05, 2014, Location: Santarem, PORTUGAL, Host: Polytechn Inst Santarem, Santarem Sch Management & Technol
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Wos®
Publication Identifiers
Wos: WOS:000351503500108
Source Identifiers
ISSN: 2048-8963
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