Customer Heterogeneity in Operational E‐Service Design Attributes

AuthID
P-00H-RMZ
3
Author(s)
Yeung, AC
·
Cheng, T
Tipo de Documento
Article
Year published
2008
Publicado
in Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, ISSN: 0144-3577
Volume: 28, Número: 7, Páginas: 592-614
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ISSN: 0144-3577
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