The Effects of Service Failures and Recovery on Customer Loyalty in E‐Services

AuthID
 P-00H-RN0
2
Author(s)
Voss, CA
Tipo de Documento
Article
Year published
2009
Publicado
in Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, ISSN: 0144-3577
Volume: 29, Número: 8, Páginas: 834-864
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ISSN: 0144-3577
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