Problemas e Desafios Nos Contact Centers

AuthID
P-00K-G61
3
Author(s)
Gonçalves, R
·
Tipo de Documento
Proceedings Paper
Year published
2007
Publicado
in Novas Perspectivas em Sistemas e Tecnologias de Informacao - Actas da 2a Conferencia Iberica de Sistemas e Tecnologias de Informacao, CISTI 2007
Páginas: 297-301
Conference
2A Conferencia Iberica de Sistemas e Tecnologias de Informacao: Novas Perspectivas Em Sistemas e Tecnologias de Informacao, Cisti 2007 - 2Nd Iberian Conference on Information Systems and Technologies: New Perspectives on Information Systems and Technologies, Cisti 2007, Date: 21 June 2007 through 23 June 2007, Patrocinadores: Caixa Geral de Depositos;Foundation Eng. Antonio de Almeida;Microsoft Portugal;National Communications Authority (ANACOM)
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Publication Identifiers
SCOPUS: 2-s2.0-84969175017
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