Towards an Efficient Is Service Management: The Internal Customers' Zone of Tolerance

AuthID
 P-00N-0YH
2
Author(s)
Tipo de Documento
Article
Year published
2017
Publicado
in International Journal of Services and Operations Management, ISSN: 1744-2370
Volume: 28, Número: 2, Páginas: 141-162
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Scopus®
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Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-85029517034
Source Identifiers
ISSN: 1744-2370
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