A Call-Center Kpis Analysis: Do Hours of the Day Affect the Call Center Performance?

AuthID
 P-00N-J08
5
Author(s)
Mehrbod, N
·
Vasconcelos, C
·
Silva, JL
1
Editor(es)
Dessouky M.Grilo A.Cruz-Machado V.
Tipo de Documento
Proceedings Paper
Year published
2017
Publicado
in Proceedings of International Conference on Computers and Industrial Engineering, CIE, ISSN: 2164-8689
Conference
47Th International Conference on Computers and Industrial Engineering: How Digital Platforms and Industrial Engineering Are Transforming Industry and Services, Cie 2017, Date: 11 October 2017 through 13 October 2017
Indexing
Scopus®
Publication Identifiers
SCOPUS: 2-s2.0-85040936880
Source Identifiers
ISSN: 2164-8689
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