Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi Method Research in the Banking Services Industry

AuthID
 P-00P-1TY
3
Author(s)
Tipo de Documento
Article
Year published
2019
Publicado
in INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, ISSN: 0925-5273
Volume: 215, Páginas: 24-33 (10)
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Scopus®
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Publication Identifiers
SCOPUS: 2-s2.0-85049639815
Wos: WOS:000474323100004
Source Identifiers
ISSN: 0925-5273
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