The Customer Satisfaction-Customer Loyalty Relationship Reassessing Customer and Relational Characteristics Moderating Effects

AuthID
 P-002-EQK
2
Author(s)
Sampaio, P
Tipo de Documento
Article
Year published
2012
Publicado
in MANAGEMENT DECISION, ISSN: 0025-1747
Volume: 50, Número: 9, Páginas: 1509-1526 (18)
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Publication Identifiers
SCOPUS: 2-s2.0-84867723576
Wos: WOS:000311772200001
Source Identifiers
ISSN: 0025-1747
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