Knowledge Management, Customer Satisfaction and Organizational Image Discriminating Certified from Non-Certified (Iso 9001) Municipalities

AuthID
 P-00R-PMB
4
Author(s)
dos Santos, NR
·
Tipo de Documento
Article
Year published
2020
Publicado
in INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, ISSN: 0265-671X
Volume: 37, Número: 3, Páginas: 451-469 (19)
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Publication Identifiers
SCOPUS: 2-s2.0-85078892785
Wos: WOS:000524845200004
Source Identifiers
ISSN: 0265-671X
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