Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

AuthID
 P-002-RKJ
4
Author(s)
Fisk, RP
·
Tipo de Documento
Article
Year published
2011
Publicado
in JOURNAL OF SERVICE RESEARCH, ISSN: 1094-6705
Volume: 14, Número: 2, Páginas: 180-200 (21)
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Scopus®
Crossref®263
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Publication Identifiers
SCOPUS: 2-s2.0-79955543125
Wos: WOS:000298553900004
Source Identifiers
ISSN: 1094-6705
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