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Assessing Customer Satisfaction and Loyalty in the Retail Sector
AuthID
P-00N-50M
4
Author(s)
Biscaia, AR
·
Rosa, MJ
·
Moura e Sa, PME
·
Sarrico, CS
Document Type
Article
Year published
2017
Published
in
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT,
ISSN: 0265-671X
Volume: 34, Issue: 9, Pages: 1508-1529 (22)
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Wos
®
Scopus
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Crossref
®
2
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®
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Publication Identifiers
DOI
:
10.1108/ijqrm-03-2015-0039
SCOPUS
: 2-s2.0-85031786095
Wos
: WOS:000418536500007
Source Identifiers
ISSN
: 0265-671X
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