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Empowerment in Call Centers and Customer Satisfaction
AuthID
P-00W-546
2
Author(s)
Proenca T.
·
Rodrigues H.
Document Type
Article
Year published
2021
Published
in
Management Research,
ISSN: 1536-5433
Volume: 19, Issue: 2, Pages: 143-161 (18)
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Scopus
®
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Publication Identifiers
DOI
:
10.1108/mrjiam-01-2021-1129
Scopus
: 2-s2.0-85107773181
Source Identifiers
ISSN
: 1536-5433
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