Maria Teresa Vieira Campos Proença


AuthID: R-000-CQK

Confirmed Publications: 37



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TITLE: Expect the Unexpected. Lessons From the COVID-19 Pandemic for the Future of Airport Leaders and Managers
AUTHORS: Andreea-Iulia Iordache; Helena Martins; Teresa Proença ; Lúcia Piedade;
PUBLISHED: 2022, SOURCE: Global Air Transport Management and Reshaping Business Models for the New Era - Advances in Logistics, Operations, and Management Science
INDEXED IN: CrossRef
IN MY: ORCID
13
TITLE: Expect the unexpected: Lessons from the COVID-19 pandemic for the future of airport leaders and managers
AUTHORS: Iordache, AI; Martins, H; Proença, T ; Piedade, L;
PUBLISHED: 2022, SOURCE: Global Air Transport Management and Reshaping Business Models for the New Era
INDEXED IN: Scopus
IN MY: ORCID
14
TITLE: SUSTAINABILITY AND THE ROLE OF HRM  Full Text
AUTHORS: Proença, T ;
PUBLISHED: 2022, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 62, ISSUE: 5
INDEXED IN: Scopus CrossRef: 1
IN MY: ORCID
15
TITLE: Sustainability and the role of human resource management
AUTHORS: Teresa Proença ;
PUBLISHED: 2022, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 62, ISSUE: 5
INDEXED IN: Scopus
IN MY: ORCID
16
TITLE: SUSTENTABILIDADE E O PAPEL DA GESTÃO DE RECURSOS HUMANOS  Full Text
AUTHORS: Teresa Proença ;
PUBLISHED: 2022, SOURCE: Revista de Administração de Empresas, VOLUME: 62, ISSUE: 5
INDEXED IN: CrossRef: 1
IN MY: ORCID
17
TITLE: The challenges of formal volunteering in hospitals
AUTHORS: Tavares, S; Proenca, T ; Ferreira, MR ;
PUBLISHED: 2022, SOURCE: HEALTH SERVICES MANAGEMENT RESEARCH, VOLUME: 35, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 2
IN MY: ORCID
18
TITLE: Does youth civic engagement enhance social and academic performance?  Full Text
AUTHORS: Fernandes, A; Proenca, T ; Ferreira, MR ; Paco, A;
PUBLISHED: 2021, SOURCE: INTERNATIONAL REVIEW ON PUBLIC AND NONPROFIT MARKETING, VOLUME: 18, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
19
TITLE: Empowerment in call centers and customer satisfaction
AUTHORS: Teresa Proenca ; Helena Rodrigues;
PUBLISHED: 2021, SOURCE: Management Research, VOLUME: 19, ISSUE: 2
INDEXED IN: Scopus CrossRef
IN MY: ORCID
20
TITLE: Empowerment in call centers and customer satisfactionEmpoderamento em <i>call centers</i> e satisfacao do clienteEmpoderamiento del centro de llamadas y satisfaccion del cliente
AUTHORS: Proenca, T ; Rodrigues, H;
PUBLISHED: 2021, SOURCE: MANAGEMENT RESEARCH-THE JOURNAL OF THE IBEROAMERICAN ACADEMY OF MANAGEMENT, VOLUME: 19, ISSUE: 2
INDEXED IN: WOS
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