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181

TITLE: Engineering systems and networks: the way ahead for industrial engineering and operations management: book of proceedings of the ICIEOM-CIO-IIIE, International Conference 2015
AUTHORS: Marlene P C Amorim ; Leonor d C Teixeira; Rui J F S B Lopes; Carlos M d S Ferreira; José A d V Ferreira;
PUBLISHED: 2015

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182

TITLE: Exploring Opportunities to Improve Retail Store Quality Using RSQS
AUTHORS: Marlene Amorim ; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: 6th International Conferences on Exploring Service Science 1.5 (IESS) in EXPLORING SERVICES SCIENCE, IESS 2015, VOLUME: 201

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183

TITLE: Addressing environmental, financial and social sustainability in the management of higher education quality
AUTHORS: Harley Dos Santos Martins; Sandra Maria Correia Loureiro; Marlene Paula Castro Amorim ;
PUBLISHED: 2014, SOURCE: J. for International Business and Entrepreneurship Development - JIBED, VOLUME: 7, ISSUE: 3

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184

TITLE: An investigation of service quality assessments across retail formats
AUTHORS: Amorim, M ; Saghezchi, FB;
PUBLISHED: 2014, SOURCE: International Journal of Quality and Service Sciences, VOLUME: 6, ISSUE: 2-3

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185

TITLE: Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services Full Text
AUTHORS: Marlene Amorim ; Maria João Rosa; Sandra Santos;
PUBLISHED: 2014, SOURCE: Organizacija, VOLUME: 47, ISSUE: 3

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186

TITLE: A methodology for the design of multichannel service processes
AUTHORS: Sousa, R; Amorim, M ; Pinto, G; Magalhaes, A;
PUBLISHED: 2013, SOURCE: 22nd International Conference on Production Research, ICPR 2013 in 22nd International Conference on Production Research, ICPR 2013

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187

TITLE: CRITICAL SUCCESS FACTORS AS DRIVERS TO QUALITY AND SUSTAINABLE IN HIGHER EDUCATION INSTITUTIONS
AUTHORS: Martins Harley dos Santos; Sandra Maria C Correia Loureiro; Marlene Paula C Castro Amorim ;
PUBLISHED: 2013, SOURCE: 5th Annual EuroMed Conference of the EuroMed Academy of Business in 5TH ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUILDING NEW BUSINESS MODELS FOR SUCCESS THROUGH COMPETITIVENESS AND RESPONSIBILITY

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188

TITLE: An analysis of knowledge areas in industrial engineering and management curriculum
AUTHORS: Lima, RM ; Mesquita, D; Amorim, M ; Jonker, G; Flores, MA ;
PUBLISHED: 2012, SOURCE: International Journal of Industrial Engineering and Management, VOLUME: 3, ISSUE: 2

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189