Maria Henriqueta Dourado Eusébio Sampaio da Nóvoa
AuthID: R-000-BMV
1
TITLE: Optimisation models for project selection in asset management: an application to the water sector
AUTHORS: Vilarinho, Hermilio ; Barbosa, Flavia ; Novoa, Henriqueta; Silva, Jaime Gabriel; Yamada, Luciana ; Camanho, Ana S. ;
PUBLISHED: 2024, SOURCE: INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH, VOLUME: 31, ISSUE: 5
AUTHORS: Vilarinho, Hermilio ; Barbosa, Flavia ; Novoa, Henriqueta; Silva, Jaime Gabriel; Yamada, Luciana ; Camanho, Ana S. ;
PUBLISHED: 2024, SOURCE: INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH, VOLUME: 31, ISSUE: 5
2
TITLE: Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector Full Text
AUTHORS: Vilarinho, Hermilio ; Pereira, Miguel Alves; D'Inverno, Giovanna; Novoa, Henriqueta; Camanho, Ana S. ;
PUBLISHED: 2024, SOURCE: SOCIO-ECONOMIC PLANNING SCIENCES, VOLUME: 92
AUTHORS: Vilarinho, Hermilio ; Pereira, Miguel Alves; D'Inverno, Giovanna; Novoa, Henriqueta; Camanho, Ana S. ;
PUBLISHED: 2024, SOURCE: SOCIO-ECONOMIC PLANNING SCIENCES, VOLUME: 92
3
TITLE: Service science in a world flooded with data
AUTHORS: Jorge Grenha Teixeira ; Vera Miguéis ; Henriqueta Nóvoa; João Falcão e Cunha;
PUBLISHED: 2022, SOURCE: Research Handbook on Services Management
AUTHORS: Jorge Grenha Teixeira ; Vera Miguéis ; Henriqueta Nóvoa; João Falcão e Cunha;
PUBLISHED: 2022, SOURCE: Research Handbook on Services Management
INDEXED IN: 
Scopus
Scopus4
TITLE: Motivations for ISO 9001 quality management system implementation and certification - mapping the territory with a novel classification proposal
AUTHORS: Fonseca, LM; Cardoso, MC; Novoa, MH;
PUBLISHED: 2021, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 14, ISSUE: 1
AUTHORS: Fonseca, LM; Cardoso, MC; Novoa, MH;
PUBLISHED: 2021, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 14, ISSUE: 1
