N. V. Wuenderlich
AuthID: R-00F-PZC
1
TITLE: Understanding the customer experience with smart services
AUTHORS: Goncalves, L; Patricio, L ; Teixeira, JG ; Wunderlich, NV;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
AUTHORS: Goncalves, L; Patricio, L ; Teixeira, JG ; Wunderlich, NV;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
2
TITLE: Reflections on context in service research
AUTHORS: Chris Voss; Helen Perks; Rui Sousa; Lars Witell; Nancy V Wuenderlich;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
AUTHORS: Chris Voss; Helen Perks; Rui Sousa; Lars Witell; Nancy V Wuenderlich;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
