Orlando Agostinho
AuthID: R-00F-SY9
1
TITLE: Ontological Modeling Applied to Engineering and Governance Processes of Customer Complaints
AUTHORS: Orlando Agostinho; Carlos Mendes; Miguel Mira da Silva ; Jose Tribolet;
PUBLISHED: 2014, SOURCE: World Conference on Information Systems and Technologies (WorldCIST) in NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 1, VOLUME: 275, ISSUE: VOLUME 1
AUTHORS: Orlando Agostinho; Carlos Mendes; Miguel Mira da Silva ; Jose Tribolet;
PUBLISHED: 2014, SOURCE: World Conference on Information Systems and Technologies (WorldCIST) in NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 1, VOLUME: 275, ISSUE: VOLUME 1
