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TÍTULO: From third party to significant other for service encounters: a systematic review on third-party roles and their implications
AUTORES: Abboud, L; As'ad, N ; Bilstein, N; Costers, A; Henkens, B; Verleye, K;
PUBLICAÇÃO: 2020, FONTE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 32, NÚMERO: 4
INDEXADO EM: Scopus WOS CrossRef: 13
NO MEU: ORCID