1
TÍTULO: Billions of impoverished people deserve to be better served A call to action for the service research community. A call to action for the service research community
AUTORES: Raymond P Fisk; Laurel Anderson; David E Bowen; Thorsten Gruber; Amy Ostrom; Lia Patricio ; Javier Reynoso; Roberta Sebastiani;
PUBLICAÇÃO: 2016, FONTE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, NÚMERO: 1
INDEXADO EM: Scopus WOS CrossRef: 56
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TÍTULO: Service Research Priorities in a Rapidly Changing Context
AUTORES: Amy L Ostrom; Parasuraman, A; David E Bowen; Lia Patricio ; Christopher A Voss;
PUBLICAÇÃO: 2015, FONTE: JOURNAL OF SERVICE RESEARCH, VOLUME: 18, NÚMERO: 2
INDEXADO EM: Scopus WOS CrossRef: 595