Bianca A. C. P. Viana
AuthID: R-00G-S87
1
TITLE: A metacognitive decision making based-framework for bank customer loyalty measurement and management
AUTHORS: Fernando A F Ferreira; Marjan S Jalali; Ieva Meidute Kavaliauskiene; Bianca A C P Viana;
PUBLISHED: 2015, SOURCE: TECHNOLOGICAL AND ECONOMIC DEVELOPMENT OF ECONOMY, VOLUME: 21, ISSUE: 2
AUTHORS: Fernando A F Ferreira; Marjan S Jalali; Ieva Meidute Kavaliauskiene; Bianca A C P Viana;
PUBLISHED: 2015, SOURCE: TECHNOLOGICAL AND ECONOMIC DEVELOPMENT OF ECONOMY, VOLUME: 21, ISSUE: 2
