José Carlos Gonçalves Costa
AuthID: R-001-T64
1
TÃTULO: Definition and Validation of Metrics for ITSM Process Models
AUTORES: Fernando B E Brito e Abreu ; Raquel de Braganc da Porciuncula; Jorge Manuel Freitas; Jose Carlos Costa;
PUBLICAÇÃO: 2010, FONTE: 7th International Conference on the Quality of Information and Communications Technology (QUATIC) in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
AUTORES: Fernando B E Brito e Abreu ; Raquel de Braganc da Porciuncula; Jorge Manuel Freitas; Jose Carlos Costa;
PUBLICAÇÃO: 2010, FONTE: 7th International Conference on the Quality of Information and Communications Technology (QUATIC) in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
