Georgiana Luna Batinga
AuthID: R-00K-779
1
TITLE: Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses
AUTHORS: de Oliveira, Alessandro Silva; Souki, Gustavo Quiroga; da Silva, Dirceu; de Rezende, Daniel Carvalho; Batinga, Georgiana Luna;
PUBLISHED: 2022, SOURCE: ASIA-PACIFIC JOURNAL OF BUSINESS ADMINISTRATION
AUTHORS: de Oliveira, Alessandro Silva; Souki, Gustavo Quiroga; da Silva, Dirceu; de Rezende, Daniel Carvalho; Batinga, Georgiana Luna;
PUBLISHED: 2022, SOURCE: ASIA-PACIFIC JOURNAL OF BUSINESS ADMINISTRATION
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