The Effects of Service Failures and Recovery on Customer Loyalty in E-Services An Empirical Investigation

AuthID
 P-003-QP6
2
Author(s)
Voss, CA
Tipo de Documento
Review
Year published
2009
Publicado
in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, ISSN: 0144-3577
Volume: 29, Número: 7-8, Páginas: 834-864 (31)
Indexing
Wos®
Scopus®
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-67849114235
Wos: WOS:000269192200009
Source Identifiers
ISSN: 0144-3577
Export Publication Metadata
Lista Marked
 Adicionar à lista Marked
Info
At this moment we don't have any links to full text documens.

Um espaço para investigadores e suas Instituições

Links Úteis

Ajuda

© 2024 CRACS & Inesc TEC - All Rights Reserved Política de Privacidade | Terms of Service