in SERVICE SYSTEMS AND SERVICE MANAGEMENT - PROCEEDINGS OF ICSSSM '04, VOLS 1 AND 2
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Conference
International Conference on Service Systems and Service Management, Date: JUL 19-21, 2004, Location: Beijing, PEOPLES R CHINA, Patrocinadores: IEEE Syst, Man & Cybernet Soc, Tsinghua Univ, Sch Econ & Management
