8Th International Conference on the Quality of Information and Communications Technology (Quatic), Date: SEP 02-06, 2012, Location: Lisbon, PORTUGAL, Patrocinadores: itSMF, Assoc Portuguesa Gestao Projectos (APOGEP), APQ, Ordem Engenheiros, Inst Portugues Business Proc Management (IPBPM), Crit Software, Agile21, Sinfic, Microsoft, StrongStep, Fundacao Luso-Americana, FLAD, Host: Inst Super Tecnico (IST)