Service Convenience on Call Centers: Impacts on Repurchase

AuthID
 P-00A-57G
2
Author(s)
2
Editor(es)
Novoa, H; Dragoicea, M
Tipo de Documento
Proceedings Paper
Year published
2015
Publicado
in EXPLORING SERVICES SCIENCE, IESS 2015 in Lecture Notes in Business Information Processing, ISSN: 1865-1348
Volume: 201, Páginas: 176-189 (14)
Conference
6Th International Conferences on Exploring Service Science 1.5 (Iess), Date: FEB 04-06, 2015, Location: Porto, PORTUGAL, Host: Univ Porto, Fac Engn
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Publication Identifiers
SCOPUS: 2-s2.0-84921950592
Wos: WOS:000357487100014
Source Identifiers
ISSN: 1865-1348
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