Employee Adaptive and Proactive Service Recovery: a Configurational Perspective

AuthID
P-00S-8S2
4
Author(s)
Coelho, F
·
Tipo de Documento
Article
Year published
2020
Publicado
in EUROPEAN JOURNAL OF MARKETING, ISSN: 0309-0566
Volume: 54, Número: 7, Páginas: 1581-1607 (27)
Indexing
Publication Identifiers
SCOPUS: 2-s2.0-85085679606
Wos: WOS:000536844400001
Source Identifiers
ISSN: 0309-0566
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