Cristiana Raquel Costa Lages
AuthID: R-000-PRM
1
TITLE: Dual perspective on the role of xenophobia in service sabotage
AUTHORS: Kadic Maglajlic, Selma; Lages, Cristiana R.; Temerak, Mohamed Sobhy;
PUBLISHED: 2024, SOURCE: TOURISM MANAGEMENT, VOLUME: 101
AUTHORS: Kadic Maglajlic, Selma; Lages, Cristiana R.; Temerak, Mohamed Sobhy;
PUBLISHED: 2024, SOURCE: TOURISM MANAGEMENT, VOLUME: 101
INDEXED IN: 
WOS
WOS2
TITLE: Observing customer stress and engagement: An intercultural perspective Full Text
AUTHORS: Temerak, Mohamed Sobhy; Zhang, Ruby Wenjiao; Lages, Cristiana Raquel;
PUBLISHED: 2023, SOURCE: PSYCHOLOGY & MARKETING
AUTHORS: Temerak, Mohamed Sobhy; Zhang, Ruby Wenjiao; Lages, Cristiana Raquel;
PUBLISHED: 2023, SOURCE: PSYCHOLOGY & MARKETING
INDEXED IN: 
Scopus WOS
Scopus WOS3
TITLE: A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
AUTHORS: Lages, Cristiana R.; Perez Vega, Rodrigo; Kadic Maglajlic, Selma; Borghei Razavi, Niloofar;
PUBLISHED: 2023, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 161
AUTHORS: Lages, Cristiana R.; Perez Vega, Rodrigo; Kadic Maglajlic, Selma; Borghei Razavi, Niloofar;
PUBLISHED: 2023, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 161
INDEXED IN: Scopus WOS
Scopus WOS4
TITLE: Employee adaptive and proactive service recovery: a configurational perspective
AUTHORS: Graca Miranda Silva; Filipe Coelho; Cristiana R Lages; Marta Reis;
PUBLISHED: 2020, SOURCE: EUROPEAN JOURNAL OF MARKETING, VOLUME: 54, ISSUE: 7
AUTHORS: Graca Miranda Silva; Filipe Coelho; Cristiana R Lages; Marta Reis;
PUBLISHED: 2020, SOURCE: EUROPEAN JOURNAL OF MARKETING, VOLUME: 54, ISSUE: 7
INDEXED IN: Scopus WOS
Scopus WOS5
TITLE: PERSONALITY AND THE CREATIVITY OF FRONTLINE SERVICE EMPLOYEES: EXPLORING QUADRATIC AND MODERATING EFFECTS
AUTHORS: Carlos M P Sousa; Filipe Coelho; Cristiana Lages;
PUBLISHED: 2016, SOURCE: 16th Biennial World Marketing Congress on Looking Forward, Looking Back - Drawing on the Past to Shape the Future of Marketing in LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING
AUTHORS: Carlos M P Sousa; Filipe Coelho; Cristiana Lages;
PUBLISHED: 2016, SOURCE: 16th Biennial World Marketing Congress on Looking Forward, Looking Back - Drawing on the Past to Shape the Future of Marketing in LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING
INDEXED IN: WOS
WOS6
TITLE: Drivers of in-group and out-of-group electronic word-of-mouth (eWOM)
AUTHORS: Abrantes, José Luís ; Claudia Seabra ; Cristiana Raquel Lages; Chanaka Jayawardhena;
PUBLISHED: 2013, SOURCE: EUROPEAN JOURNAL OF MARKETING, VOLUME: 47, ISSUE: 7
AUTHORS: Abrantes, José Luís ; Claudia Seabra ; Cristiana Raquel Lages; Chanaka Jayawardhena;
PUBLISHED: 2013, SOURCE: EUROPEAN JOURNAL OF MARKETING, VOLUME: 47, ISSUE: 7
7
TITLE: The STRATADAPT scale A measure of marketing strategy adaptation to international business markets
AUTHORS: Luis Filipe Lages ; Abrantes, José Luís ; Cristiana Raquel Lages;
PUBLISHED: 2008, SOURCE: INTERNATIONAL MARKETING REVIEW, VOLUME: 25, ISSUE: 5
AUTHORS: Luis Filipe Lages ; Abrantes, José Luís ; Cristiana Raquel Lages;
PUBLISHED: 2008, SOURCE: INTERNATIONAL MARKETING REVIEW, VOLUME: 25, ISSUE: 5
INDEXED IN: Scopus WOS
Scopus WOS