Rita Madaleno
AuthID: R-00G-KYS
1
TITLE: Determinants of customer satisfaction in a multi-channel B2B environment Full Text
AUTHORS: Rita Madaleno; Hugh Wilson; Roger Palmer;
PUBLISHED: 2007, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 18, ISSUE: 8
AUTHORS: Rita Madaleno; Hugh Wilson; Roger Palmer;
PUBLISHED: 2007, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 18, ISSUE: 8
