The Role of Employee Emotional Competence in Service Recovery Encounters

AuthID
 P-00P-SX4
3
Author(s)
Morgado, M
·
Tipo de Documento
Article
Year published
2018
Publicado
in JOURNAL OF SERVICES MARKETING, ISSN: 0887-6045
Volume: 32, Número: 7, Páginas: 835-849 (15)
Indexing
Wos®
Scopus®
Crossref®32
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-85056151479
Wos: WOS:000452703800005
Source Identifiers
ISSN: 0887-6045
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