The Role of Error Management Culture and Leadership on Failures and Recovery in Services

AuthID
 P-00R-VNW
3
Author(s)
3
Editor(es)
Novoa,H;Dragoicea,M;Kuhl,N
Tipo de Documento
Proceedings Paper
Year published
2020
Publicado
in EXPLORING SERVICE SCIENCE (IESS 2020) in Lecture Notes in Business Information Processing, ISSN: 1865-1348
Volume: 377, Páginas: 391-398 (8)
Conference
10Th International Conference on Exploring Service Science (Iess), Date: FEB 05-07, 2020, Location: Univ Porto, Fac Engn, Porto, PORTUGAL, Host: Univ Porto, Fac Engn
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Publication Identifiers
SCOPUS: 2-s2.0-85080960501
Wos: WOS:000654630700028
Source Identifiers
ISSN: 1865-1348
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