The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers

AuthID
 P-009-KGP
3
Author(s)
Kannan, PK
1
Editor(es)
Sprague, RH
Tipo de Documento
Proceedings Paper
Year published
2014
Publicado
in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS) in Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN: 1060-3425
Páginas: 1306-1315 (10)
Conference
47Th Annual Hawaii International Conference on System Sciences, Date: JAN 06-09, 2014, Location: Waikoloa, HI, Patrocinadores: Univ Hawaii, Shidler Coll Business, IEEE Comp Soc
Indexing
Wos®
Scopus®
Crossref®2
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-84902299542
Wos: WOS:000343806601050
Source Identifiers
ISSN: 1060-3425
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